KoreDefo Setup guide Contact Back to home 日本語

Account help

Got a new PC, or want to cancel? Everything you need to know about your license key.

Moving to a new PC Canceling your plan FAQ
DEVICE

Moving to a new PC

1

Add KoreDefo on the new PC

If you haven't yet, add the add-in by following the setup guide.

2

Enter the same license key

Paste the same license key we emailed you and click Apply.

3

Confirm the move to this PC

A license key works on one PC at a time. If the key is already in use on another PC, KoreDefo asks whether to move it to this PC. Click Move to this PC and you can start using the new PC right away.

You don't need to do anything on the old PC. It stops working automatically the next time KoreDefo checks the license in the background (every hour on the Team plan, about once a month otherwise).
BILLING

Canceling your plan

1

Open the KoreDefo task pane

Open KoreDefo from the Excel ribbon as usual.

2

Click "Billing & cancellation"

You'll find it at the top of the task pane, next to your license status. It appears on paid plans only.

3

Cancel on the billing page

A billing page provided by our payment processor, Stripe, opens in a new tab. Choose Cancel plan there. You can also update your card details and view invoices on the same page.

After you cancel, you can keep using KoreDefo until the end of the period you've paid for. We do not give prorated refunds.
Team plan: members don't see "Billing & cancellation". The team administrator changes the number of users, manages payment, and cancels from the admin console.
FAQ

FAQ

I lost my license key

Go to "Can't find your license key email?" on the sign-up page and enter the email address you signed up with. We'll send your key again. If that doesn't work, use the contact form.

Do I need to re-enter my key every time my paid plan renews?

No. Once the renewal payment goes through, KoreDefo switches to the new expiry date automatically the next time you open it. We also email you a key at each renewal, but that is only a backup, for example if your PC has been offline for a long time. Paste it only if KoreDefo says your license has expired.

How long does the free trial last?

Exactly 30 days from when you receive your trial key. It ends at the same time of day you signed up, 30 days later, not at midnight.

Will I be charged automatically when the trial ends?

No. We don't collect payment details when you sign up for the trial, so if you do nothing, the trial simply ends. To keep using KoreDefo, you sign up and pay separately.

I canceled. Can I come back later?

Yes. You can sign up again at any time from the pricing section.